Joe’s Doors Privacy Policy

Last updated: 24th May 2025

Hello from Joe’s Doors! We’re proud to help homeowners like you give your kitchen a fresh new look — and just as proud to protect your personal information while doing so. Whether you’re browsing our website, requesting a brochure, or booking a home visit, this policy explains how we handle your data responsibly and in line with UK data protection laws.

Please take a moment to read through how we collect, use, and protect your data — and how you can stay in control at all times.

Who We Are

We’re Quartzize Worktops Ltd, trading as Joe’s Doors, based at Unit 6 Lon Las Business Centre, Neath SA10 6SN. As the data controller, we’re responsible for how your personal data is used.

If you have any questions, please contact us through our contact form at
https://www.joesdoors.co.uk/contact-us/
or call 0800 862 0322.

What Data We Collect

We may collect:

• Your name, email address, phone number, and postal address (if provided)
• Technical details like your IP address, browser type, and device info
• Payment details if you become a customer
• Any information you give us when making an enquiry or booking a visit

We don’t knowingly collect data from children.

How We Collect Your Data

We collect data in two ways:

Directly from you, when you:

• Request a brochure
• Book a home visit
• Contact us by form, phone or email
• Respond to an offer or place an order

Automatically, when you visit our site, we collect:

• IP address, pages visited, and time on site
• Cookies (see our Cookie Policy for full details)

How We Use Your Data

We only use your data when we have a lawful reason. This includes:

• Sending brochures and responding to your enquiry
• Following up by phone or email (if you’ve provided your contact details)
• Managing your order if you become a customer
• Contacting you about special offers or promotions (only if you’ve opted in)
• Improving our site and user experience
• Meeting our legal or tax obligations

Our Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Contract – to deliver services you request (like sending brochures or managing an order)
• Consent – for optional communications like promotional emails (you can withdraw at any time)
• Legitimate interests – to improve our website and services, unless your rights override this

Who We Share Your Data With

We only share your data with trusted third parties when necessary:

• Our team and trusted agents (to follow up on enquiries or manage customer orders)
• Website and email service providers
• Payment processors (if you make a purchase)
• Legal and tax advisors (where required)

We never sell your data or share it for unrelated marketing.

How We Keep Your Data Safe

We use industry-standard security measures, including:

• Secure servers and encrypted connections (HTTPS)
• Access limited to authorised staff
• Regular reviews and security checks

If you suspect a data breach, please contact us through our contact form at
https://www.joesdoors.co.uk/contact-us/

How Long We Keep Your Data

We only keep your data for as long as needed to:

• Complete your enquiry or order
• Meet legal or regulatory requirements

After that, your data will be securely deleted or anonymised.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate information
• Ask us to delete your data
• Restrict or object to how we use your data
• Request a copy of your data in a portable format

To exercise your rights, please contact us here:
https://www.joesdoors.co.uk/contact-us/
If you still have concerns after speaking with us, you can contact the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk

Cookies

We use cookies to:

• Make the website work properly
• Understand visitor behaviour (e.g., via Google Analytics)
• Remember your preferences

You’ll be asked to consent to non-essential cookies when you first visit. You can change your settings anytime using the cookie icon or via your browser. For full details, see our Cookie Policy.

Third-Party Links

Our website may contain links to other sites (e.g., Facebook, Instagram). We’re not responsible for their privacy practices. We recommend reading their privacy policies before sharing your data.

Business Changes

If Joe’s Doors is sold or changes ownership, your data may be transferred to the new owner. In such cases, your data will continue to be handled in line with this privacy policy.

Changes to This Policy

We may update this policy from time to time. When we do, we’ll post the changes on this page. We recommend checking occasionally to stay informed.

Contact Us

If you have questions about how we use your data or want to exercise your rights, please contact us:

• Phone: 0800 862 0322
• Online: www.joesdoors.co.uk/contact-us/